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Customer Feedback: The Engine of Tech Success

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Customer Feedback: The Engine of Tech Success

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Unlocking Potential: How Technology Empowers Youth and Dispels Tech Myths

Olawale Oguntayo, founder of Techrevolve and Technical Product Manager at Crawlbase, shares his insights on how young individuals can leverage technology for empowerment and navigate the often-misunderstood landscape of the tech industry. In an in-depth discussion, Oguntayo outlines the transformative power of technology beyond mere career advancement, emphasizing its role in fostering better decision-making and personal growth.

From Personal Growth to Shared Empowerment

Oguntayo’s perspective on technology as an empowerment tool solidified through personal experience. He recounts a pivotal moment early in his career at CredPal, where his then-boss taught him a seemingly simple skill: mail merge. This one technique, which automated the tedious process of creating hundreds of personalized customer letters, dramatically amplified his efficiency and boosted his confidence. This experience underscored for him the profound impact a single, guided learning opportunity can have on an individual’s trajectory.

“That moment stayed with me because it showed me how a single skill could multiply someone’s efficiency and confidence,” Oguntayo explains. “I carried that lesson into every stage of my career. I’ve received opportunities, exposure and knowledge from people who believed in me, and I’ve always felt a responsibility to pay it forward.” This realization shifted his view of technology from a personal career path to a powerful vehicle for enabling others.

Debunking Product Management Misconceptions

For aspiring professionals, the path into product management often seems shrouded in mystery. Oguntayo addresses several common misconceptions:

  • The “Years of Experience” Myth: A prevalent belief is that product management requires years of prior tech experience. Oguntayo counters this by highlighting that many possess transferable skills, such as communication, problem-solving, customer empathy, documentation, and leadership, which are directly applicable to product roles. These skills are often honed through academic pursuits and extracurricular activities.
  • The Solitary Decision-Maker: The image of a product manager making unilateral decisions is inaccurate. Oguntayo emphasizes the collaborative nature of the role, involving constant engagement with engineers, designers, business teams, and customers. It’s a dynamic process of learning, questioning, and acknowledging what one doesn’t know.
  • Mastery Before Application: Another common hurdle is the perceived need to master every tool before even applying for a role. Oguntayo stresses that curiosity, a structured approach, and a genuine desire to understand users are far more critical. These qualities enable individuals to grow into product roles from their current standing.

Techrevolve: Bridging the Feedback Gap

The genesis of Techrevolve stemmed from Oguntayo’s observations of a significant gap in how young tech aspirants and businesses approached product development. While working as a product reviewer on UserTesting, he witnessed the immense value of user feedback when genuinely considered by businesses. He noted a distinct lack of similar platforms in Nigeria, where many companies were building products based on assumptions rather than user insights.

“At the time I started Techrevolve, there was no Nigerian platform doing anything similar,” Oguntayo states. “Businesses were building based on assumptions, personal opinions or pressure from competition. Young builders in particular were creating products and launching them without ever speaking to the actual users.”

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Techrevolve was conceived to address this by providing an accessible avenue for individuals and businesses to gather direct user feedback, validate ideas early, and make data-driven decisions. It serves as a resource that Oguntayo wished he had when he first embarked on his product-building journey, aiming to reduce guesswork and empower creators.

The Unique Strengths of African Tech Talent

Oguntayo highlights the distinct advantages that young African talent brings to global tech teams. Foremost among these is resilience, forged in environments often characterized by constraints. This has cultivated a strong sense of creativity and grit.

“Young African talents bring resilience that you can’t teach,” he asserts. “They’ve learned to innovate in environments with constraints and that builds creativity and grit. They are resourceful, hungry to learn and quick to adapt.” These qualities make them invaluable assets in dynamic global teams seeking individuals capable of navigating complex challenges.

Prioritizing Clarity in Product Leadership

Despite facing barriers like limited resources and industry exposure, product leaders must prioritize clarity. Oguntayo believes that a lack of clear direction, consistent communication, and robust execution habits are more frequent causes of team failure than a deficiency in talent.

“Many teams fail not because they don’t have talent, but because they lack clear direction, consistent communication and strong execution habits,” he explains. “Even with limited resources, leaders can build teams that understand the vision, know what success looks like and feel confident in making decisions. That alone removes a lot of friction.”

The Power of Basic Data Literacy

In today’s competitive job market, even a foundational understanding of data literacy offers a significant advantage. Oguntayo emphasizes that one doesn’t need to be a data analyst to benefit.

“Basic data literacy is one of the most underrated advantages young people can build today,” he notes. “Even simple skills like reading trends, interpreting charts, understanding user behavior or comparing before-and-after results already put you ahead of many people in the market.” The ability to support ideas with evidence, rather than relying on assumptions, makes individuals stand out to potential employers.

Lessons from Fintech for Building Human-Centric Products

The fintech sector, Oguntayo observes, offers invaluable lessons for building products that cater to genuine human needs. The high stakes involved in financial transactions necessitate a focus on fundamental user concerns such as trust, speed, clarity, and reliability, often superseding the appeal of novel features.

A key takeaway from fintech is the imperative to remove friction. Even seemingly minor inconveniences can lead to user abandonment. Furthermore, fintech instills an understanding that user actions are often driven by emotions. Whether it’s sending money, paying bills, or resolving a dispute, these are inherently emotional transactions that require careful consideration in product design.

Staying Relevant in the Age of AI

As concerns about AI replacing entry-level jobs grow, young tech aspirants are advised to focus on a blend of depth and adaptability. While AI can generate information, it cannot replicate human judgment, empathy, or strategic thinking.

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“Relevance today is a blend of depth and adaptability,” Oguntayo advises. “Young people need to build solid foundational skills that help them understand context, because AI can generate information, but it can’t replace judgment, empathy or strategic thinking.” He encourages thorough learning of user understanding, problem-solving, and system mechanics, while also advocating for the embrace of new tools that enhance efficiency and accuracy.

Modeling Healthy Growth Habits

Balancing family, leadership, and continuous learning, Oguntayo models healthy growth habits through intentionality and rhythm. He emphasizes the importance of discipline and structure, learned through managing multiple responsibilities, including his MBA, work, and family life.

“For me, growth is about rhythm and intentionality,” he shares. “I prioritise health and fitness because I’ve seen how much my physical state affects my clarity, patience and decision-making.” He demonstrates that a balanced life is achievable through deliberate planning, dedicated learning time, conscious rest, and commitment to both professional and personal obligations. This approach fosters productivity and peace of mind, counteracting the misconception that growth necessitates burnout.

Untapped Opportunities for Young Africans

Oguntayo identifies several areas within the tech ecosystem ripe with untapped opportunities for young Africans in the coming years:

  • Data: The increasing reliance on data for decision-making creates demand for skilled individuals.
  • AI Support Roles: As AI technologies advance, there will be a growing need for professionals who can support, implement, and manage these systems.
  • Digital Trade: The expansion of e-commerce and cross-border digital transactions presents significant opportunities.
  • B2B Tools for African Businesses: Developing tailored technological solutions for local businesses can address specific market needs.
  • Education Technology (EdTech): Innovations in online learning and educational platforms are crucial for skill development and access to knowledge.

“There’s a growing need for people who can help organisations adopt technology, not just build it,” Oguntayo observes. “Anyone who can combine tech skills with problem-solving will thrive in these spaces.”

Pillars of a National Youth Tech Development Programme

If tasked with designing a national youth tech development program, Oguntayo would build it upon three fundamental pillars:

  1. Exposure: Providing young people with direct experience of real-world industry challenges beyond theoretical learning. This could involve user call listening, product decision reviews, or team shadowing.
  2. Structure: Equipping individuals with the necessary frameworks for effective work, collaboration, documentation, and execution, moving beyond mere skill acquisition.
  3. Opportunity: Offering tangible projects, micro-internships, or supervised challenges that build confidence and provide practical application of learned skills.

Defining Long-Term Impact

For Oguntayo, long-term impact is intrinsically linked to people. As a product leader, he measures success by the positive influence his work has on lives, whether it’s reducing stress, saving time, or empowering individuals financially.

On the youth development front, impact is seen in young Africans making better decisions, building innovative products, achieving career goals previously thought unattainable, and becoming confident contributors to the global tech landscape.

“If I can help multiply growth in others, then that’s the legacy I want to leave,” he concludes.